Behost Double Dog Crate with Removable Divider and Storage Shelf, Metal and Wood Kennel, Industrial Brown, Large
Behost Double Dog Crate with Removable Divider and Storage Shelf, Metal and Wood Kennel, Industrial Brown, Large
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hunter@keenstone.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hunter@keenstone.com and send your item to: 2159 Sepulveda Ave., Milpitas CA 95035, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2159 Sepulveda Ave., None, Milpitas CA 95035, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Have Questions?Ask An Expert
My 4-year-old loves playing with building blocks, and this crate's top is the perfect height for her. When my lab is napping inside, she builds on top - no more fighting over space. The surface is easy to wipe (block stains come off fast), and it looks nice in her playroom. It's not just for my dog; it's a family piece.
Got two strays last month and needed something to keep 'em from fighting while they get used to each other. This crate's divider works like a charm, and the side door's easy to open when I feed 'em. The latch needs a little push to lock, but once you get the hang of it, it's fine. Sit on my balcony every morning and watch 'em - they love their little spaces!
Outdoor dinner parties need extra space, so this crate held our plates and utensils on top. My beagle stayed inside, away from the food table, and wheels locked on the patio. Dual doors let him out to greet guests, and the light wood matched our patio set. No more using flimsy plastic tables - this is sturdy and looks nice too.
Blends with my vintage sofa like it's custom! Divider stops my two pups from fighting, wheels lock tight. Worth every cent - looks like furniture, not a crate.
My Shibas are super independent - they hate sharing spots. This crate's divider gives them each their own space, and they'll curl up on their own soft mat sides. The light wood matches my Japanese-style decor, and I keep my tea set on top. Dual doors let them come and go as they please, and wheels lock tight. Perfect for their stubborn personalities!
