Behost Dog Crate with Sliding Door and Tabletop, Heavy Duty Metal and Wood Kennel, Industrial Brown, Large
Behost Dog Crate with Sliding Door and Tabletop, Heavy Duty Metal and Wood Kennel, Industrial Brown, Large
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hunter@keenstone.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hunter@keenstone.com and send your item to: 2159 Sepulveda Ave., Milpitas CA 95035, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2159 Sepulveda Ave., None, Milpitas CA 95035, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Have Questions?Ask An Expert
I took it camping and it disassembled easily - fit in my car. But the wood got a little damp from dew; wiping it dry each morning kept it fine. Just need to remember to protect it from moisture, which is easy enough.
I'm a busy working mom, so pet furniture that's easy to handle is a must. This crate wipes clean in seconds, the bowls pop out for washing, and the LED light works with a simple remote - no complicated steps. The upper shelf holds my kid's snacks and my keys, lower has the dog's food and pee pads. It doesn't need extra care, and it looks nice too. It fits right into my chaotic life.
I'm a busy student, so I need things that are easy to clean - and this crate fits the bill. A wet wipe for the wood, a quick rinse for the bowls, and it's done. Now it's in my dorm room (yes, they allowed it!), and my pup stays quiet while I study. I even use the LED light as my study light. It works perfectly for me.
My kid uses the remote to turn on the light. Simple enough for little hands, and they love feeling like they're helping with the dog.
I wake up early for work, and the crate's LED light lets me feed the dog without turning on the big light. It's soft enough not to wake my partner. The upper shelf holds my work bag, so I grab it on my way out. It's a small thing, but it makes mornings smoother.
